What you get and after how long
FAP-82, clause 99, as amended by Ministry of Transport order No 341 of 15.10.2025. Services are due for a delay, cancellation or interruption caused by the carrier, at the departure or stopover airport, if boarding has not started:
| Wait | What you get | Deadline to provide it |
|---|---|---|
| 2 hours | drinking water | within 1 hour after the first 2 hours |
| 4 hours | a hot meal and drinks | within 2 hours after the first 4 hours |
| after that | meals every 6 hours by day and every 8 hours at night | |
| 8 hours by day or 6 at night | a hotel with transfers both ways | within 2 hours after that point |
Day here means 06:01-21:59 and night 22:00-06:00, so at night the hotel threshold is shorter: 6 hours instead of 8.
AirHelp+ 11% off until 30.11.2026
Code AHTPO11 gives 11% off AirHelp+ Smart and Pro until 30.11.2026 inclusive. Under Travelpayouts terms the code is not valid in the USA. The plan does not protect flights to or from Russia: its insurance payouts exclude them.
Get AirHelp+Advertisement. Advertiser: AirHelp Germany GmbH. TIN DE320095320. erid: 2VtzqwbAY6Z
What else is free
- A mother and child room for passengers with a child under 7.
- Luggage storage.
- Meals may come as paper or electronic vouchers; the rules explicitly allow this.
- The current clause 99 has no two free calls or emails. Only old leaflets, including those from the consumer watchdog, still mention them.
The Air Code art. 120 fine
Under the current wording (Law No 487-FZ of 04.08.2023) the carrier pays 100 roubles for every hour of late delivery to the destination, capped at 50% of the fare. The old figure of 25 roubles an hour is out of date.
How to count
6 hours late: 6 × 100 = 600 roubles, if that is under half the fare.
Losses on top
You can also claim your full losses from the delay on top of the fine.
When it is not paid
If the carrier proves force majeure, repair of a fault that threatened passengers' life or health, or other circumstances beyond its control.
International flights
We have not verified whether art. 120 applies to flights such as Moscow-Yerevan.
How to use this
- Track the time: the 2, 4 and 8 (or 6) hour thresholds run from the start of the wait.
- If what is due was not provided on time, speak to the carrier's representative at the airport.
- If you paid yourself, keep the receipts: you need them to claim losses.
- For the art. 120 fine, note your actual arrival time at the destination.
Why there is no AirHelp offer here
We do not offer AirHelp for Russian claims: Russian airlines flying from Russia are not covered by EU261, and outside EU261 and UK261 AirHelp decides case by case. AirHelp+ insurance payouts also exclude flights to and from Russia. AirHelp makes sense for flights departing from the EU, or arriving there on a European airline.
The main thing is the home
A WSE.AM agent will send apartments for your budget and district via Telegram or WhatsApp and group viewings into one or two days.
Find an apartment in 4 questionsFAQ
After how many hours do I get food?
A hot meal and drinks after 4 hours of waiting if boarding has not started. Water after 2 hours.
When do I get a hotel?
After 8 hours of waiting by day or 6 hours at night, night being 22:00-06:00. Transfers both ways are free too.
How much is the art. 120 fine?
100 roubles per hour late, capped at 50% of the fare. The old 25 roubles an hour no longer applies.
Are free phone calls included?
No, the current clause 99 of FAP-82 does not include them.
Do these rules cover Moscow-Yerevan?
We have not verified whether they apply to international flights.
AirHelp+ 11% off until 30.11.2026
Code AHTPO11 gives 11% off AirHelp+ Smart and Pro until 30.11.2026 inclusive. Under Travelpayouts terms the code is not valid in the USA. The plan does not protect flights to or from Russia: its insurance payouts exclude them.
Get AirHelp+Advertisement. Advertiser: AirHelp Germany GmbH. TIN DE320095320. erid: 2VtzqwbAY6Z
Related
Data as of 22 October 2026. Prices and terms are set by the service; check them when booking.