How EU261 works
Regulation (EC) No 261/2004 covers every flight departing from an EU airport on any airline. Flights arriving in the EU from outside are covered only when an EU airline operates them. Iceland, Norway and Switzerland are included.
| Distance | Amount for late arrival |
|---|---|
| up to 1,500 km | €250 from 3 hours |
| 1,500-3,500 km | €400 from 3 hours |
| over 3,500 km, between the EU and a non-EU country | €300 for 3-4 hours, €600 from 4 hours |
On flights from outside the EU, EU rules do not apply if you already received compensation, rerouting or assistance for the same trip under that country's law. In every case there is no compensation for extraordinary circumstances, and payment is never guaranteed.
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Route table as of 22.10.2026
| Route | Verdict | Why |
|---|---|---|
| Moscow to Yerevan (Aeroflot, S7, Pobeda) | not covered | Departs outside the EU, non-EU airlines. Only Russian rules might apply, and whether they cover international flights has not been verified. |
| Yerevan to Moscow | not covered | Departs from Armenia, lands in Russia. We found no Armenian rules with fixed payouts. |
| Yerevan to Dubai (flydubai) | not covered | Neither end is in the EU, and flydubai is not an EU airline. UAE rules were not checked. |
| Yerevan to Vienna (Austrian Airlines) | covered both ways | Austrian is an EU airline. About 2,375 km: €400 for 3+ hours late. |
| Yerevan to Paris | depends on the airline | Paris to Yerevan on any airline. Yerevan to Paris only on an EU carrier such as Air France. About 3,410 km: €400. |
| Moscow to Batumi | outbound depends on airline, return under Georgian rules | Georgian rules cover departures from Georgia on any airline, inbound only on Georgian airlines. Whether AirHelp takes these claims has not been verified. |
| Tbilisi or Kutaisi to Europe (Wizz Air) | to Europe Georgian rules, from Europe EU261 | From Europe it departs the EU. Towards Europe EU261 also applies if an EU-licensed Wizz Air company operates it: check "operated by". |
| Moscow to Phuket (Aeroflot) | outbound not covered, return under Thai rules | Thai Regulation 101 only covers departures from Thailand. AirHelp does not currently handle Thai claims. |
| Phuket via Dubai or Doha | depends on where the trip started | If a single booking started in the EU, EU261 applies. If it started in Yerevan or Moscow, it does not. |
Distances are approximate. Moscow-Batumi (about 1,625 km) and Yerevan-Paris (about 3,410 km) sit close to the 1,500 and 3,500 km thresholds, so the final amount may differ.
What about Armenian rules
We did not find Armenian national rules with fixed delay payouts, but we cannot say they do not exist. The EU-Armenia Common Aviation Area Agreement (signed 15.11.2021) includes Regulation 261/2004 in its consumer protection annex, and the parties commit to aligning their laws. Whether Armenia has actually adopted these rules is not confirmed. So on flights from Yerevan with non-EU airlines, do not count on European amounts.
Russian flights: Air Code art. 120 and FAP-82
Flights by Russian airlines from Russia are not covered by EU261. Russian rules apply to them; whether they apply to international flights such as Moscow-Yerevan has not been verified.
- Art. 120 of the Russian Air Code (as amended by Federal Law No 487-FZ of 04.08.2023): the carrier pays a fine of 100 roubles per hour of delay, capped at 50% of the fare.
- No fine is due if the carrier proves force majeure, repair of a fault that threatened passengers' life or health, or other circumstances beyond its control. You can also claim your full losses on top of the fine.
- FAP-82, clause 99 (as amended by Ministry of Transport order No 341 of 15.10.2025), for delays caused by the carrier: drinking water if boarding has not started after 2 hours; a hot meal and drinks after 4 hours, then every 6 hours by day and 8 hours at night.
- A hotel if boarding has not started after 8 hours by day (06:01-21:59) or 6 hours at night (22:00-06:00), with transfers both ways; also a mother and child room for passengers with children under 7 and luggage storage. All free; meals may come as vouchers.
- The current clause 99 no longer mentions two free calls; only old leaflets do.
We do not offer AirHelp for these flights, as the applicable rules are not confirmed. AirHelp+ insurance payouts do not cover flights to or from Russia.
How to check your flight
- Look at who operates the flight, not only who sold the ticket: it decides EU261 on arrivals into the EU.
- Measure the delay at arrival at your final destination, not at departure.
- Keep receipts for anything you paid for while waiting.
- If your flight falls under EU261, you can claim yourself or through AirHelp: 35% fee incl. VAT only if successful, another 15% for court action. Outside EU261 and UK 261 AirHelp decides case by case.
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Is Moscow-Yerevan covered by EU261?
No. It departs outside the EU and Aeroflot, S7 and Pobeda are not EU airlines. Only Russian rules might apply, and that has not been verified for international flights.
What about Yerevan-Dubai on flydubai?
Not under EU261: neither end is in the EU and flydubai is not an EU airline. We did not check UAE rules.
Which Yerevan flights are clearly covered?
From our table, Yerevan-Vienna on Austrian Airlines both ways. Yerevan-Paris is covered if an EU airline operates it.
How much does Russian Air Code art. 120 give?
100 roubles per hour of delay, capped at 50% of the fare, as amended by Law 487-FZ. The carrier is exempt if it proves force majeure or other circumstances beyond its control.
Does Armenia have its own compensation rules?
We found none with fixed payouts, but cannot say there are none. Check with the airline.
AirHelp+ 11% off until 30.11.2026
Code AHTPO11 gives 11% off AirHelp+ Smart and Pro until 30.11.2026 inclusive. Under Travelpayouts terms the code is not valid in the USA. Note that AirHelp+ insurance payouts do not cover flights to or from Russia.
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Data as of 22 October 2026. Prices and terms are set by the service; check them when booking.