Where the rules come from
The rules on compensation and assistance to passengers were approved by order No 122 of the Director of the Georgian Civil Aviation Agency on 17.07.2012 and took effect on 01.09.2012. They were amended by orders No 178 of 06.11.2012, No 274 of 09.12.2021 and No 293 of 27.12.2021.
They refer to the EU-Georgia Common Aviation Area Agreement and to Regulation 261/2004. We read the English translation on the agency's site; the official text is in Georgian.
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Which flights they cover
Departures from Georgia
On any airline, Georgian or foreign.
Arrivals in Georgia from a third country
Only on a Georgian airline, and only if the passenger got no compensation or assistance in the departure country.
Not covered
Arrivals in Georgia on a foreign airline. If the flight departed from the EU, the European regulation covers it instead.
Money: amounts and conditions
| Distance | Compensation |
|---|---|
| up to 1,500 km | €250 |
| 1,500 to 3,500 km | €400 |
| over 3,500 km | €600 |
- The same amounts apply to denied boarding, cancellation and delay, paid in cash or by bank transfer.
- You can claim for a delay if you actually arrived 3 or more hours after the announced time. The English translation says "time of departure", which looks like a translation slip.
- If you were rerouted and the delay stayed within 2, 3 or 4 hours depending on distance, the amount may be cut by 50%.
- Extraordinary circumstances cancel the payment: political instability, weather incompatible with flying, security risks, unexpected flight safety shortcomings, strikes.
Assistance at the airport
- Meals, drinks and two calls or emails: from 2 hours of delay on flights up to 1,500 km, 3 hours for 1,500-3,500 km, 4 hours over 3,500 km.
- A hotel and transfer if departure is moved by at least 24 hours.
- With a delay of 5 hours or more you can get the fare refunded.
- Keep your boarding pass, receipts and actual arrival time.
What about AirHelp
Whether AirHelp takes claims under Georgian rules has not been verified, and outside EU261 and UK261 it decides case by case. So for a flight out of Georgia we suggest going to the airline directly. AirHelp is a clear fit for flights from the EU to Georgia, which EU261 covers on any airline.
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Find an apartment in 4 questionsFAQ
Does Georgia pay compensation for flight delays?
Yes, the Civil Aviation Agency rules give €250, €400 or €600 depending on distance for arriving 3+ hours late.
Which flights do Georgian rules cover?
All departures from Georgia, and flights into Georgia from third countries on Georgian airlines.
Do they pay if there was a strike?
No, Georgian rules list strikes as extraordinary circumstances.
When is a hotel provided?
If departure is moved by at least 24 hours.
Will AirHelp take a Georgian claim?
Not verified. We only offer AirHelp with confidence for flights from the EU to Georgia.
AirHelp+ 11% off until 30.11.2026
Code AHTPO11 gives 11% off AirHelp+ Smart and Pro until 30.11.2026 inclusive. Under Travelpayouts terms the code is not valid in the USA. Membership includes a €100 insurance payout for lost or delayed baggage.
Get AirHelp+Advertisement. Advertiser: AirHelp Germany GmbH. TIN DE320095320. erid: 2VtzqwbAY6Z
Related
Data as of 22 October 2026. Prices and terms are set by the service; check them when booking.