Three routes, three answers
| Route | What applies | AirHelp |
|---|---|---|
| Moscow to Phuket, Aeroflot | nothing we verified: no EU261, Thai rules do not cover flights into Thailand | no |
| Phuket to Moscow | Thai Regulation 101, departs from Thailand | no, Thai claims not handled |
| EU city to Doha or Dubai to Phuket, one booking | EU261 for the whole trip, delay counted at the final destination | yes |
| Yerevan or Moscow to Doha or Dubai to Phuket | no EU261 | no |
| Phuket to Doha or Dubai to an EU city, Emirates or Qatar | no EU261, but Thai Regulation 101 applies | no |
Emirates and Qatar Airways are not EU airlines, so Regulation 261/2004 does not cover their arrivals into the EU. Only a trip that starts in the EU is protected.
AirHelp+ 11% off until 30.11.2026
Code AHTPO11 gives 11% off AirHelp+ Smart and Pro until 30.11.2026 inclusive. Under Travelpayouts terms the code is not valid in the USA. Members get a €200 insurance payout for a missed connection, though not on flights to or from Russia.
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Trips from Europe via Doha or Dubai
If you bought a single ticket, say Vienna to Doha to Phuket, the EU regulation covers the whole trip because it began at an EU airport. Even if the delay hit the Doha to Phuket leg and you missed your connection, what counts is how late you reached Phuket.
| Late arrival in Phuket | Under EU261, trip over 3,500 km |
|---|---|
| 3 to 4 hours | €300 |
| 4 hours or more | €600 |
| under 3 hours | no compensation |
All of this assumes one booking: with two separate tickets the answer may differ. As always, there is no compensation for extraordinary circumstances, and payment is not guaranteed.
Flying home from Phuket: Thai Regulation 101
Thailand's Civil Aviation Board Regulation No 101 has been in force since 20.05.2025. It covers domestic flights and international departures from Thailand, on Thai and foreign airlines. It does not cover flights into Thailand from abroad.
- Delay over 2 hours: meals, drinks and means of communication.
- Over 5 hours: 1,500 baht in cash or equivalent, such as vouchers or miles.
- Over 10 hours or a cancelled international flight: per AirHelp, 2,000 baht up to 1,500 km, 3,500 baht for 1,500-3,500 km, 4,500 baht over 3,500 km. For Phuket to Moscow that is 4,500 baht.
- No 10-hour payment for extraordinary circumstances, at least 7 days' notice, or rebooking within 3 hours.
- Domestic flights such as Phuket to Bangkok: 1,200 baht for a delay over 5 hours and 1,500 baht for a cancellation.
You will have to claim these from the airline yourself: AirHelp says it does not currently handle Thai claims.
Flights from Moscow: a double no
Moscow to Phuket has no EU261, and Thai rules do not cover flights into Thailand. On the way back Thai rules apply, but not through AirHelp. AirHelp+ insurance payouts also exclude flights to and from Russia. We do not offer AirHelp for these flights.
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Is there compensation for a delayed Moscow-Phuket flight?
Not under any rules we verified: EU261 does not apply, and Thai rules do not cover flights into Thailand.
And Phuket-Moscow?
Under Thai Regulation 101: 1,500 baht for a delay over 5 hours, 4,500 baht over 10 hours. You claim from the airline yourself; AirHelp does not handle Thai claims.
Is Vienna-Doha-Phuket on Qatar Airways covered?
Yes, if it is one booking: the trip started in the EU. €300 for arriving 3-4 hours late in Phuket, €600 from 4 hours.
What about Yerevan-Dubai-Phuket?
No EU261: the trip did not start in the EU, and Emirates is not an EU airline.
And Phuket-Doha-Vienna on the way back?
No EU261: Qatar and Emirates are not EU airlines. Thai Regulation 101 applies, but AirHelp does not handle it.
AirHelp+ 11% off until 30.11.2026
Code AHTPO11 gives 11% off AirHelp+ Smart and Pro until 30.11.2026 inclusive. Under Travelpayouts terms the code is not valid in the USA. Members get a €200 insurance payout for a missed connection, though not on flights to or from Russia.
Get AirHelp+Advertisement. Advertiser: AirHelp Germany GmbH. TIN DE320095320. erid: 2VtzqwbAY6Z
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Data as of 22 October 2026. Prices and terms are set by the service; check them when booking.