Why both directions are covered
EU Regulation 261/2004 applies to every flight departing from an EU airport, and to flights arriving in the EU when an EU airline operates them. Austrian is an EU airline, so as of 22.10.2026 the picture is:
Vienna to Yerevan
Departure from the EU: covered on any airline.
Yerevan to Vienna
Arrival in the EU on an EU carrier: covered as well.
The catch on the Yerevan leg
EU rules do not apply if you already received compensation, rerouting or assistance for the same trip under the law of the departure country.
Flying someone else?
Arriving in the EU on a non-EU airline is not covered. Check who operates the flight, not just who sold the ticket.
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Code AHTPO11 gives 11% off AirHelp+ Smart and Pro until 30.11.2026 inclusive. Under Travelpayouts terms the code is not valid in the USA. Members pay no fee on compensation if they claim within 60 days of the flight.
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How much
Yerevan to Vienna is about 2,375 km, inside the 1,500-3,500 km band, which means €400. The delay is measured at arrival at your final destination, not at departure.
| Situation | Under the regulation |
|---|---|
| Arrived 3 hours late or more | €400 |
| Rerouted by the airline and arrived within the thresholds | may be cut by 50% |
| Delay caused by extraordinary circumstances | no compensation |
| Arrived less than 3 hours late | no compensation |
If your trip started in the EU (say, Vienna to Yerevan with a connection) and a missed connection got you to your final destination more than 3 hours late, compensation is possible whichever airline ran the connecting flight.
When you will not get paid
- Extraordinary circumstances: air traffic control decisions, political instability, bad weather, security risks.
- Most technical faults and strikes by the airline's own staff do not count as extraordinary. The burden of proof is on the airline.
- If you already received something under Armenian law for the flight from Yerevan, EU rules do not apply.
- Payment is not guaranteed, whether you claim yourself or through AirHelp: it comes down to the cause of the delay and the airline's response.
While you wait
- The airline must provide drinks, meals and two calls or messages free of charge, plus a hotel and transfer if you need to stay overnight.
- If they did not and you paid yourself, keep the receipts to claim the money back.
- Note your actual arrival time: compensation depends on how late you arrived.
Deadlines and claiming through AirHelp
- The regulation sets no court deadline; national law does. According to AirHelp, in Austria it is 3 years.
- AirHelp says that in most cases you can claim up to three years after the disruption.
- AirHelp handles the paperwork and talks to the airline. The fee is 35% of the compensation including VAT, charged only if you get paid.
- If the case goes to court, another 15% is added, up to 50% in total. AirHelp says this happens in about 3% of cases.
- Under European regulations AirHelp pays out in euros.
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Am I entitled to compensation on Yerevan-Vienna?
Yes, if Austrian Airlines operates the flight, you arrived 3+ hours late and the cause was not extraordinary circumstances. EU rules apply both ways.
How much is it?
€400: about 2,375 km falls into the 1,500-3,500 km band. If you were rerouted and arrived within the thresholds, it may be halved.
Does departure or arrival delay count?
Arrival at your final destination. A 4-hour late departure with an arrival less than 3 hours late gives no compensation.
What if the plane had a technical fault?
Most technical faults are not extraordinary circumstances, but the airline will argue the cause and the outcome is not guaranteed.
What does AirHelp charge?
35% of the compensation including VAT, only if successful. Another 15% if court action is needed, up to 50% in total.
AirHelp+ 11% off until 30.11.2026
Code AHTPO11 gives 11% off AirHelp+ Smart and Pro until 30.11.2026 inclusive. Under Travelpayouts terms the code is not valid in the USA. Members pay no fee on compensation if they claim within 60 days of the flight.
Get AirHelp+Advertisement. Advertiser: AirHelp Germany GmbH. TIN DE320095320. erid: 2VtzqwbAY6Z
Related
Data as of 22 October 2026. Prices and terms are set by the service; check them when booking.