What the fee is made of
No win, no fee
You pay only if compensation comes through. If the airline refuses and no money arrives, there is no fee.
Standard rate
35% of the compensation, VAT included.
Court
Another 15% on top of 35%, up to 50% in total. According to AirHelp, about 3% of cases go to court.
Goodwill payout
If the airline pays as a goodwill gesture, AirHelp charges $29.99. Not charged if the payout is under $30 or under 3,000 points.
No fees with AirHelp+: 11% off until 30.11.2026
Code AHTPO11 gives 11% off AirHelp+ Smart and Pro until 30.11.2026 inclusive. Under Travelpayouts terms the code is not valid in the USA. Members pay neither 35% nor 15% on compensation if they claim within 60 days of the flight.
Get AirHelp+Advertisement. Advertiser: AirHelp Germany GmbH. TIN DE320095320. erid: 2VtzqwbAY6Z
How much you keep
A worked example using EU261 amounts. Under European regulations compensation is paid in euros:
| Compensation | No court, you keep 65% | With court, you keep 50% |
|---|---|---|
| €250 | €162.50 | €125 |
| €400 | €260 | €200 |
| €600 | €390 | €300 |
If you claim yourself there is no fee, but you handle the airline and any court case on your own. AirHelp+ members pay neither the 35% nor the 15% if they claim during the membership and within 60 days of the flight.
When AirHelp may not take your case
- Outside EU261 and UK261 AirHelp decides case by case.
- It does not currently handle Thai claims under Regulation 101.
- Whether it takes claims under Georgian rules has not been verified.
- We do not offer AirHelp for Moscow-Yerevan or Yerevan-Moscow: no verified payout rules apply to them.
What to prepare before you claim
- Flight number, date and booking. Check "operated by": the carrier decides whether EU261 covers arrivals into the EU.
- Your actual arrival time at the final destination: compensation depends on late arrival.
- What the airline said about the cause of the delay or cancellation.
- Receipts for food and a hotel if you paid yourself: that is a separate refund, not part of the compensation.
- Do not wait: AirHelp says that in most cases you can claim up to three years after the disruption, but the exact limit depends on the country.
The main thing is the home
A WSE.AM agent will send apartments for your budget and district via Telegram or WhatsApp and group viewings into one or two days.
Find an apartment in 4 questionsFAQ
What does AirHelp charge?
35% of the compensation including VAT, only if you get paid. Another 15% if court is needed, up to 50%.
How much of €400 do I keep?
€260 without court and €200 if the case goes to court.
What is the goodwill fee?
$29.99 if the airline pays voluntarily. Not charged for payouts under $30 or under 3,000 points.
Can I claim without AirHelp?
Yes, yourself and fee-free, but the negotiations and any court case are then on you.
Will AirHelp take any flight?
No. Outside EU261 and UK261 it decides itself, and it does not currently handle Thai claims.
No fees with AirHelp+: 11% off until 30.11.2026
Code AHTPO11 gives 11% off AirHelp+ Smart and Pro until 30.11.2026 inclusive. Under Travelpayouts terms the code is not valid in the USA. Members pay neither 35% nor 15% on compensation if they claim within 60 days of the flight.
Get AirHelp+Advertisement. Advertiser: AirHelp Germany GmbH. TIN DE320095320. erid: 2VtzqwbAY6Z
Related
Data as of 22 October 2026. Prices and terms are set by the service; check them when booking.